Return page
Return policy
We hope you and your child love your Quiet Book as much as we do.
enjoyed designing it! However, if you are not completely satisfied with
your purchase, don't worry: we have provided a simple return policy and
serene.
Return period
You have 14 days from receipt of your order to contact us
indicate your wish to return.
Return conditions
To be eligible for a return or exchange, the product must:
- Be unused and in perfect condition (clean, without stains or tears).
- Be returned in its original packaging or in careful packaging.
Personalized items (e.g. embroidered first name) cannot be returned except in
in the event of an error on our part or a defect found.
Return costs
- In the event of a defective product or error on our part, the return costs
are fully supported.
- For a voluntary return (change of mind, order error, etc.), the
return costs are your responsibility.
Refund
Once the product is received and checked, we will process a full refund.
(excluding initial delivery costs) within 7 working days, via the payment method used
when purchasing.
How to request a return?
returns.bigblue.co/they-are-the-future